| | Call Center
In today's information and communication society there is increasingly less face-to-face contact between customers and retailers. Products are more often sold ‘at a distance’, services are provided ‘at a distance’ and questions are also often asked and answered ‘at a distance’. This trend, made possible by the developments in the field of information technology, runs parallel to the need for a more market-centered and service-oriented approach in order to stand out from the competition. As a result, IJS Global Logistics in cooperation with a partner has set up a service unit - call centers - to provide more personalized and customized contacts with consumers and customers via personal telephone contact. Centralized call centers are an efficient cost-effective way of gathering and processing information. By centralizing functions, economies of scale can be realized on utility and telecom costs.
Benefits of a centralized European call center facility
Opening a centralized call facility for the European market is an efficient way of covering a broad market in many countries. It is a low-cost and highly effective means of managing contacts with customers, dealers and prospects. Taking calls from Europe vis-à-vis the U.S. offers many advantages. Skilled multi-lingual staff is available. Time and overtime extra pay are generally less expensive in Europe. Secondly, receiving calls from Europe in the U.S. means that a large amount of qualified people have to work on the night shift. If you want to be able to tap into a qualified work force to handle your European accounts, you need to locate in Europe. Also, telecom costs are rapidly coming down in Europe and are very competitive. |
